We have now postponed all weekends, events and activities until further notice. Please bear with us as we contact all customers in departure date order.
We will be holding all bookings for you so you have something to look forward to, and as soon as we have dates from the government as to when we can continue, we will be in touch to rearrange all details for you.
Please understand we are trying to help as much as we can, if you would like a refund you will need to contact your travel insurance for this, but again we will help as much we can and send any documents you need for this. Temporary guidelines, rules and regulations are changing by the hour and we are keeping up to date with these to ensure we are doing everything we can, but we are trying to help by postponing your bookings so you don’t lose out.
We follow a Zero tolerance policy - we will not take abuse from any customers. We are following all guidelines and rules and going over and above to help and offer credit notes when possible. If any abuse is given, we will longer be able to help, and no contact will be received until after we are back to full working capacity. Please do be considerate for the team trying to help you.
All changes are subject to availability and price discrepancies.
Please also bear with us as we have had to make the difficult decision for all staff to work from home, we have also had to furlough some staff members, so again please bear with us on response times in this very difficult situation.
Unfortunately, this also means that making / answering phone calls is extremely difficult for us at this moment in time. We are still available on email and will answer your emails asap. Unfortunately going forward any further information / correspondence regarding your party needs to be with the lead passenger directly. As you can understand we are experiencing a high volume of emails, so new contact restrictions of just one person per party have been put into place. To avoid any confusion and potentially missed correspondence we will only be responding to the lead passengers’ emails going forward.
Please be assured that we are contacting lead passengers whose travel plans are imminent to discuss the options available in departure date order.
We are monitoring the current Coronavirus (COVID-19) pandemic by the minute. This is a scary and distressing time for us all and believe us when we say you are important to us!